From the original consumer purchase date, subject to the official terms.
Performance · Fade · Stain
3Peaks PVC Decking 40-Year Limited Warranty
Official limited warranty information for qualifying 3Peaks PVC Decking boards and fascia, including Ashwood and White Oak.
Choose a product warranty
Unless 3Peaks issues a separate written commercial warranty.
Manufacturing performance defects, excessive fade, and eligible staining.
For qualifying purchases made on or after this date.
Warranty overview
Coverage for qualifying residential and commercial applications
Subject to the conditions, exclusions, limitations, claim requirements, and proration in the official document, qualifying residential applications receive forty years of performance, fade, and stain limited coverage.
The covered Product includes 3Peaks PVC Decking boards and fascia sold under the 3Peaks name, including Ashwood and White Oak and any other colour expressly identified by 3Peaks as covered.
Who is covered
The original purchaser or the property owner at the time of installation. Residential coverage applies to qualifying single-family, non-commercial walking-surface applications.
Commercial use
Any purchaser or use outside the defined residential application is commercial unless 3Peaks states otherwise in writing. The standard commercial term is ten years.
Which warranty applies
The warranty in effect on the original purchase date governs the Product. This version applies to qualifying purchases on or after May 13, 2026.
What is covered
Three defined areas of limited coverage
Coverage applies under normal use and service when the Product is properly installed, used, and maintained.
Performance
Manufacturing defects that cause splitting, cupping, splintering, blistering, peeling, flaking, cracking, rotting, or structural damage from termites or fungal decay may be covered.
Fade
For residential purchasers, colour fade from sunlight and weathering is covered when it exceeds five Delta E (CIE) units and all claim requirements are met.
Stain
The residential walking surface is covered for eligible permanent food-and-beverage stains when the spill is cleaned with soap and water or a mild household cleaner within one week.
Approved residential claims
Product material recovery is prorated after year ten
Proration applies only to covered Product material. Labour, removal, disposal, freight, delivery, taxes, fasteners, accessories, railing, framing, substructure, and finishing work are excluded.
| Year of claim | Maximum recovery |
|---|---|
| Years 1–10 | 100% |
| Years 11–14 | 90% |
| Years 15–18 | 80% |
| Years 19–22 | 70% |
| Years 23–26 | 60% |
| Years 27–30 | 50% |
| Years 31–34 | 40% |
| Years 35–38 | 30% |
| Years 39–40 | 20% |
One permitted transfer
The warranty may be transferred once, within five years of the original purchase date, to a subsequent owner of the property where the Product was originally installed. The original term and proration continue.
Exclusive remedy
For an approved claim, 3Peaks may choose either to replace the affected Product or refund the prorated portion of its original purchase price. A replacement may not exactly match colour, grain, sheen, texture, profile, or design.
Claim process
Act promptly and keep complete records
Claims should be submitted in writing through the authorized dealer that sold the Product or through the claim process published by 3Peaks.
- Notify 3Peaks
Provide notice within thirty days after discovering the alleged defect and before the applicable warranty term ends.
- Submit supporting information
Include the required purchase, installation, product, issue, and photographic records. 3Peaks may request reasonable additional information.
- Allow inspection
Give 3Peaks a reasonable opportunity to inspect before repairing, removing, altering, or replacing the Product.
Additional stain-claim step
First clean the area within one week. If it remains reasonably unsatisfactory, professional deck cleaning at the purchaser’s expense is required before a claim is submitted within thirty days after that cleaning.
Required claim information
- Proof of purchase
- Installation address and purchase date
- Retailer or dealer name
- Product identification, if available
- Description of the issue
- Clear photographs of the affected area
- Any additional information reasonably requested by 3Peaks
Important exclusions
Conditions outside a manufacturing defect are generally not covered
The official document contains the complete list. Key exclusions include the following categories.
Registration is recommended to help confirm ownership, purchase date, product type, and installation location. Proof of purchase and reasonable claim evidence are still required.
- Improper installation, fastening, gapping, framing, slope, drainage, ventilation, storage, handling, or failure to follow instructions and codes.
- Substructure, foundation, membrane, ground, waterproofing, framing, joist, sleeper, or supporting-material movement, failure, rot, corrosion, or inadequacy.
- Misuse, neglect, impact, abrasion, scratches, dragging furniture, sharp tools, ordinary wear, or use outside recommended applications.
- Fire, flooding, extreme weather, ground movement, reflected or concentrated sunlight, grills, heaters, or other damaging heat sources.
- Pollution, dirt, pollen, mould, mildew, algae, minerals, tannins, sap, organic debris, harsh chemicals, coatings, solvents, fertilizers, or unapproved treatments.
- Normal weathering and colour variation between samples, boards, batches, photographs, displays, or differently exposed installed material.
- Labour and consequential costs, including removal, reinstallation, freight, delivery, taxes, access, disposal, delay, loss of use, lost profits, or damage to other property.
PVC decking warranty support
Have a product concern or a potential claim?
Contact 3Peaks with your purchase and installation information. Our team can help direct you to the applicable written claim process.